We are committed to protecting your privacy. We aim to be transparent but if you have any questions please contact us on 0203 793 6332 or email info@glowaesthetictraining.co.uk

The Glow Group operates www.glowskinhealth.com and www.glowaesthetictraining.co.uk

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from you as our customers.

Information we collect from you

The type of information we will collect about you includes

• Your name

• Address

• Phone number (including mobile number)

• E-mail address

• Credit/debit card details – this information is collected by our Payment Service Provider for the purpose of processing payments for goods supplied by us.

We do not see or hold credit or debit card details submitted through the Website

• Other information that we may need from time to time to provide services that you request or for market research purposes

• We will never collect sensitive information about you without your specific consent

Our web server collects your domain name and your e-mail address

Use of personal data

Your information will enable us to provide you the services that you request and to process your order (including verifying payments). We may also use your personal information for market research and customer satisfaction purposes, and so that we can administer, support, improve and develop the services that we offer. We may contact you from time to time to let you know of our various products and services which we believe may be of interest to you.

Where you supply us with third party personal information so that we can complete a delivery to that third party, we will not use such third party personal information for any purposes other than to carry out the delivery.

Storage and security of your personal information

Security

We comply with the standard procedures and requirements as laid down by applicable law to ensure that your personal information is kept secure and we use the latest in Secure Server Technology (SSL – 128bit encryption) to ensure that all of your personal information is protected to the highest standards.

The transmission of information via the internet is not completely secure. Any emails we send or receive may not be protected in transit. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk.

Any passwords that you use must be kept securely. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Additionally, the information that we collect from you may be transferred to, and stored at, a destination outside the UK and the European Economic Area (“EEA”). It may also be processed by our third party suppliers outside of the UK and EEA.

Google Analytics

This site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.

Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

Read Google’s overview of privacy and safeguarding data

Read Google Analytics use of cookies – Google’s developer guides

Emails

We use third party providers, MailChimp & Campaign Monitor, to deliver our e-newsletters using the email address that you submit to us. We gather statistics around email opening and clicks.

Your email address will remain within MailChimp’s/Campaign Monitors database for as long as we continue to use MailChimp’s/Campaign Monitors services for email marketing or until you specifically request removal from the list.

You can do this by unsubscribing using the unsubscribe links contained in any email newsletters.

Please remember that if you unsubscribe we will not be able to send you special email offers and sale details before anyone else.

We consider MailChimp/Campaign Monitor to be a third party data processor.

For more information, please see MailChimp privacy notice www.campaignmonitor.com/policies/#privacy-policy

If you are under 18 years of age you MUST obtain parental consent before joining our email newsletter.

People who contact us via social media

We use a third party provider Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite software.For more information, please see Hootsuite privacy notice

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We may also use trusted third-party services that track this information on our behalf.

Most web browsers allow some control of most cookies through the browser settings. Every browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features may be disabled.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Checking your details

You are entitled to see the information that we hold about you. You may ask us to make any necessary changes to ensure that your information is accurate and kept up-to-date. If you wish to verify the details you have submitted to us, you may do so by contacting us using the contact details at the end of this notice. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

The Data Controller

The data controller of this website is The Glow Group

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 19 April 2022.

Contains public sector information licensed under the Open Government Licence v3.0.
http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/